Privacy Policy

Last updated: January 27, 2026

1. Introduction

Ailo TV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

  • Name and email address
  • Phone number (for M-Pesa payments and OTP verification)
  • Profile picture (optional)
  • Payment information (processed securely through Flutterwave)

2.2 Usage Information

We automatically collect:

  • Viewing history and watch progress
  • Device information (type, operating system, browser)
  • IP address and approximate location
  • Service usage patterns and preferences

3. How We Use Your Information

We use your information to:

  • Provide and maintain our streaming service
  • Process payments and manage subscriptions
  • Personalize your viewing experience and recommendations
  • Send service notifications and updates
  • Respond to customer support requests
  • Improve our service and develop new features
  • Prevent fraud and ensure service security
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment processors (Flutterwave) to process transactions
  • Cloud service providers (Mux for video streaming, Supabase for data storage)
  • Analytics providers to help us understand service usage
  • Law enforcement when required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing (bcrypt)
  • Regular security audits and monitoring
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data
  • Opt out of marketing communications
  • Manage your notification preferences

You can exercise these rights through your account settings or by contacting us directly.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account:

  • Your profile and viewing history are deleted within 30 days
  • Payment records are retained for 7 years for legal compliance
  • Anonymized analytics data may be retained indefinitely

8. Cookies and Tracking

We use:

  • Essential cookies for authentication and security
  • Functional cookies to remember your preferences
  • Analytics cookies to understand usage patterns

You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Your information may be processed in countries other than Kenya where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or by email. The date at the top indicates when this policy was last revised.

12. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

  • Email: privacy@ailo.tv
  • Phone: +254 700 000 000
  • Address: Nairobi, Kenya